If you still get a username or password error, contact the email provider or system administrator. To check your email address and password, sign in to your email provider's website. If the Mail apps asks you to enter a password for your email account, make sure that your password is correct. If you can't access your email, or you can't send and receive messages with your email address, learn what to do. Make sure that your device is connected to the Internet.Ĭheck with your email service provider to find out if there's a service outage. If you delete or change your email account settings, previously downloaded emails might be removed from your device. When you make an iOS or iPadOS backup in iCloud or iTunes, it backs up your mail settings, but not your email. There are a few things to keep in mind and check: If you can’t receive email in the Mail app on your iPhone, iPad, or iPod touch, there are a few things you can try. If you can't receive email on your iPhone, iPad, or iPod touch
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